Shipping policy

FREE SHIPPING

We are glad to bring our customers great value and service. Free shipping is guaranteed for every order in our shop.

LOST/MISSING PACKAGES

Goldstone Handpans are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error, we will take full responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

The average shipping time is between 8-12 business days. The handling time is around 1-2 business days. These estimates may be increased by a few days during busy holiday seasons due to higher order volume.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Goldstone Handpans LLC
30 N Gould St #3528
Sheridan, WY 82801
support@goldstonehandpan.com